Shipping policy

Shipping Policy

Thank you for shopping with Nova Smile. We want to get your order to you as quickly and smoothly as possible. Please review our shipping policy below.

Processing Time

All orders are processed within 1-2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.

Shipping Times

United States: 5-10 business days Canada: 7-14 business days International: 10-20 business days

Please note that these are estimated delivery times and are not guaranteed. Actual delivery may vary depending on your location, carrier conditions, and customs processing for international orders.

Shipping Cost

We offer free standard shipping on all orders within the United States. International shipping rates are calculated at checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24-48 hours for tracking information to update after you receive your shipping confirmation.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address provided by the customer, the customer is responsible for any additional shipping costs required to reship the order.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us at support@shopnovasmile.com within 14 days of the expected delivery date. We will work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions about your shipment, please reach out to us at support@shopnovasmile.com and we will be happy to help.